Billing & Pricing · Managing Your Account
Refund policy
A new subscription is refundable in full within 14 days if you've used less than 20% of the period's credits; a credit pack within 14 days if none of its credits are used.
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This page is a short summary. The binding rules are in our full Refund Policy.
What's refundable
| Purchase | Window | Condition |
|---|---|---|
| New monthly subscription | 14 days from the first charge | You've used less than 20% of that month's credits |
| New annual subscription | 14 days from the first charge | You've used less than 20% of the first month's credits |
| Credit pack | 14 days from purchase | None of the pack's credits have been used |
| Renewal (month 2, year 2, …) | Not refundable by default | See Renewals below |
After the 14-day window, subscriptions aren't refunded pro-rata, monthly or annual. You keep full access until the end of the period you've paid for, then your account moves to Free.
The 20% rule
Each plan's monthly credits are listed on the pricing page. If you've used less than 20% of them when we receive your refund request, you're within the rule — on Plus, that's under 2,000 of its 10,000 monthly credits. You can check your usage anytime in Settings → Usage.
Credits pay for real AI processing the moment they're used, so a credit pack is refundable only while none of its credits have been spent.
Renewals
Automatic renewals aren't refundable by default. If a renewal charged you after a period in which you didn't use Ritsu, email us within 7 days of that charge and we'll review it case by case.
To stop the next renewal, cancel before it — see Cancel subscription.
How to request a refund
Email billing@ritsu.ai from the address on your Ritsu account and include:
- Your order number or subscription ID — it's in your receipt email.
- Whether you also want to cancel. You don't need to cancel first; we handle both in the same reply.
We answer within 2 business days.
When the money arrives
Refunds are issued by Lemon Squeezy, our merchant of record, to the same card or wallet you paid with and in the same currency. They usually arrive within 5–10 business days, depending on your bank. We refund the full amount — no fees deducted.
In the EU or UK
You may also have a statutory 14-day right of withdrawal. How it applies to a digital service you've already started using is explained in section 7 of the Refund Policy.
Before a chargeback
If you're thinking of disputing a charge with your bank, email us first — we can usually sort it out faster directly.
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