Refund Policy

We want you to try Ritsu with confidence. This page explains when a refund is available, when it isn’t, and how to request one. If you are in the European Union, United Kingdom, or a jurisdiction with stronger consumer protection rights, those rights apply in addition to the terms below (see Section 7).

Quick summary:

• 14 days to request a full refund on any new paid subscription, as long as you have consumed less than 20% of that period’s credit allotment.
• Credit packs (one-time top-ups) are refundable within 14 days only if you have not yet spent any credits from that pack.
• Annual subscriptions are refundable in full within 14 days of first charge; no prorated refund after that.
• Free tier is free, so there is nothing to refund.
• Refunds are processed by our payment processor, Lemon Squeezy Inc., and typically arrive in 5–10 business days.

The fastest path is:

1. Email billing@ritsu.ai from the address associated with your Ritsu account.
2. Include your order number or subscription ID (in your dashboard under Billing, or in your receipt email).
3. Tell us why you are requesting the refund. You are not required to explain, but it helps us improve the Service, and for some grounds (e.g., duplicate charge, defective Service) we can resolve faster.
4. We will reply within 2 business days with a decision and next steps.
5. If approved, your payment processor issues the refund. Funds typically settle in 5–10 business days depending on your bank.

You do not need to cancel your subscription before requesting a refund — we handle both in the same ticket. If you just want to stop future charges without a refund, cancel via Dashboard → Billing → Cancel Subscription.

3.1 Monthly subscriptions

If you subscribed to Plus, Pro, or Ultra on a monthly plan and you decide within 14 days of the first charge that Ritsu is not for you, we will refund the charge in full as long as you have used less than 20% of that month’s included credits. You keep access to the Service until we process the refund; after processing, your account drops to the Free tier.

If you cancel a monthly subscription outside the 14-day window, we do not issue a prorated refund. You retain paid access until the end of the current billing cycle, then drop to the Free tier.

3.2 Annual subscriptions

If you chose the annual option, you have the same 14-day full-refund window from your first charge, subject to the same 20% consumption threshold (measured against the first month’s allotment).

After 14 days, annual subscriptions are non-prorated. You keep full paid access through the end of the annual term, then the subscription renews or ends based on your setting.

3.3 Credit packs (one-time)

Credit packs are one-time purchases of additional credits on top of your subscription. They are refundable within 14 days only if you have not spent any of the credits in that pack. Once any credit from a pack is consumed, the pack is considered delivered and is non-refundable.

This rule exists because credits trigger real AI-inference costs at our sub-processors the moment you use them — costs we cannot claw back.

3.4 Renewals

Automatic renewals (month 2, year 2, etc.) are not refundable under this policy by default. Exception: if a renewal occurred without your active use for the preceding period, contact us within 7 days of the renewal charge and we will review on a case-by-case basis and typically issue a goodwill refund.

To prevent unwanted renewals in the first place, cancel via Dashboard → Billing → Cancel Subscription. Cancellation takes effect at the end of the current billing cycle; you keep access until then.

We use a simple, objective rule instead of case-by-case judgment.

• Each subscription tier includes a monthly credit allotment disclosed on /pricing.
• If you have used less than 20% of that allotment in the current billing period when you request a refund, you are within the threshold.
• If you have used 20% or more, the subscription is considered materially consumed — you’ve used Ritsu enough to form a judgment. No refund.
• You can check your credit consumption any time at Dashboard → Billing → Usage.

Example: Plus tier includes 12,000 credits/month. If you’ve used under 2,400 credits in the current cycle, you’re under threshold. At 2,400 or above, you’re not.

The threshold is measured at the moment we receive your refund request, not the moment you send it — so processing time does not count against you.

We reserve the right to deny a refund, or to reverse one already issued, in the following cases:

1. Outside the 14-day window (except narrow exceptions in §3.4 for accidental renewals).
2. 20% or more of the period’s credits consumed.
3. Credit pack with any credits spent — non-refundable.
4. Account terminated for cause — violations of the Terms of Service, fraud, chargebacks filed in bad faith, or abuse of the Service.
5. Chargeback filed without first contacting us — we treat this as a dispute of convenience and will contest with our payment processor. If the chargeback succeeds, your account is terminated.
6. Repeated refund requests on the same account that look like a pattern of “use then refund.” We will decline and may suspend the account.
7. Duplicate refund claims — if our payment processor has already issued a refund (see §6), we will not issue a second one.

If you believe one of these categories has been applied incorrectly, email billing@ritsu.ai and we will review.

Ritsu uses a third-party Merchant of Record (MoR) to process all paid transactions. At launch, that is Lemon Squeezy Inc..

For full terms, see Lemon Squeezy’s Refund Policy and Lemon Squeezy Buyer Terms.

If you are a consumer (not purchasing for business use) located in the European Economic Area, United Kingdom, or Switzerland, you have a statutory right under the EU Consumer Rights Directive (2011/83/EU) and its UK equivalent to withdraw from a distance contract for digital services within 14 days of purchase, without giving a reason. This right is separate from and in addition to Section 3 above.

To exercise your statutory right of withdrawal, email billing@ritsu.ai with your order number and a clear statement that you wish to withdraw. We will acknowledge within 2 business days and refund within the legally required period (typically 14 days of receiving your notice).

This does not limit your other consumer rights under applicable law.

• Our decision: within 2 business days of your email.
• Payment processor settlement: typically 5–10 business days after we approve the refund. Some banks, debit cards, or digital wallets take longer; very occasionally up to 30 days for international cards.
• Original payment method: we refund to the same card, PayPal account, or payment method you used. We cannot refund to a different account.

If you have not seen the refund after 10 business days from our approval, email billing@ritsu.ai and we will follow up with the payment processor on your behalf.

• Same method as payment: refunds go back to the card, bank, PayPal, or digital wallet you used to pay. We cannot send refunds to a different method.
• Same currency as payment: refunds are issued in the original transaction currency. If your bank converted it to a different currency at purchase, and converts again on refund, the exchange rate may differ — you may receive a slightly different amount than you originally paid. This is a bank mechanic outside our control.
• Processing fees: we refund the full purchase amount. Processing fees charged to Ritsu by the payment processor are not refunded to us and are not passed to you; we absorb the cost.
• No partial fees: we do not deduct any processing or administrative fee from your refund.

In rare cases we may issue a partial refund:

• If you used Ritsu for a partial period under a unique circumstance (e.g., a documented technical outage that prevented you from using the Service) and we agree that a partial refund is fair.
• If a renewal charge occurred during a verified period of inactivity (see §3.4).
• If a subscription was charged at the wrong tier and we need to correct it.

Partial refunds are evaluated case by case. Email billing@ritsu.ai with your situation.

A chargeback is when you dispute a charge directly with your bank or card issuer instead of contacting us.

• Before filing a chargeback, please contact us at billing@ritsu.ai. In most cases we can resolve faster than a chargeback, without affecting your credit or card standing.
• Filing a chargeback without first contacting us may result in account suspension or termination under our Terms of Service, a block on creating new accounts with the same payment method or email, and Ritsu presenting evidence to the card network to dispute the chargeback.
• Chargeback fees (currently $15–$30 per incident depending on the payment processor) are paid by Ritsu. Repeated unfounded chargebacks damage our ability to process payments, and we take that seriously.

If a chargeback is filed in good faith (e.g., you were double-charged and could not reach us), we will accept it without contest and work to make things right.

This policy applies to individual consumer subscriptions. If you purchased Ritsu on behalf of a business or organization under a separate order form, invoice, or master services agreement, the terms of that agreement control over this page. Contact legal@ritsu.ai for business refund questions.

We may update this Refund Policy to reflect changes in our pricing, products, or payment processor. Changes apply only to purchases made on or after the new effective date; your refund rights for prior purchases are governed by the policy in effect at the time of that purchase.

When we make material changes, we will:

• Update the “Last Updated” date at the top of this page
• Notify active paid subscribers by email
• Post a banner in-app for 14 days before the change takes effect

• Billing and refunds: billing@ritsu.ai
• General support: billing@ritsu.ai (same address; one queue keeps things simple)
• Legal or escalation: legal@ritsu.ai

You may also contact your payment processor directly:

• Lemon Squeezy: help@lemonsqueezy.com — see their buyer terms.

For UK/EU consumers, you may also contact your national consumer protection authority or the EU Online Dispute Resolution platform.

Thanks for giving Ritsu a try. We’d rather keep you than keep your money — if something isn’t working, tell us before you give up.